5 Steps to Selecting the Right IT Outsourcing Vendor

Once a company decides that outsourcing an IT project fits into their business plan, they are then faced with the challenge of finding a reputable vendor. Selecting the right IT outsourcing vendor can be a daunting process, especially for “first time buyers.” In turn, it is crucial that a company is prepared to navigate through these outsourcing vendors to make this experience as successful as possible and to ensure they are getting the value they need to efficiently execute this professional venture.

Here are 5 steps for finding the right IT outsourcing vendor for your business:

1. Be Clear with Your Outsourcing Objective.
   From the gate, it is important to clearly define your project goals, the scope of work and tasks associated with this outsourced endeavor, and the foreseen benefits that will result from this experience. Be clear about your objectives, define your needs and weed out the vendors that aren’t receptive to meeting those expectations.
2. Do a Background Check.
   As you start your search for an IT outsourcing vendor, it is important to look for ones that have worked on similar projects and are reputable in their industry. To ensure their experience and qualifications meet your standards, request a background check on their management and team members to get a better idea as to whether or not they’re a good fit. Additionally, asking for work samples and client references will allow you to evaluate if the vendor provides reliable, timely, and quality services.
3. Communication is Key.
   An ebb and flow of verbal and written communication is the foundation to any good relationship, and the one you build with an IT outsourcing vendor is no exception! When determining if a vendor is a fit, they should be receptive to your professional requests and be able to clearly communicate back to you what your expectations are. In addition, establishing a communication schedule and channel—whether it be email, phone or Skype—is extremely important in maintaining a strong outsourced rapport.
4. Define Who Owns the Project.
   Clearly defining “who owns what” from the inception of the project will help strengthen the line of communication and the relationship you ultimately have with your vendor. If the work being outsourced is custom in nature, the Intellectual Property (IP) should belong to you. However, if the work is considered commonplace, this may very well fall into the vendor’s territory. Establishing the parameters of vendor IP before will help clarify any confusion after.
5. Do a Quality Infrastructure Check.
   Because information and platform security is vital to the success of the operation, so be sure to check if your provider has accreditation and competency certificates. Compare and score your prospective outsourcing vendor’s certification to others before determining which one is right for you.

As you narrow down your outsourcing options, remember that the outsourcing team you choose should be a partner, not a vendor. Partners have a mutual understanding and share a common goal of developing high quality work. We hope you find these tips helpful in your IT outsourcing vendor selection process.